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Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges depend on your location and order size. The final shipping cost will be shown at checkout before placing your order. We aim to keep delivery charges minimal while ensuring safe handling of your custom printed products.
How long will delivery take?
Delivery time usually depends on order quantity and customization requirements. Since each product is made after your order, it may take a few days for printing and processing, followed by shipping time based on your location.
What exactly happens after ordering?
After placing your order, our team reviews your design and prepares it for printing. Once approved, we begin the printing process on your selected product. After quality checks, your order is packed and shipped.
Do I receive an invoice for my order?
Yes, you will receive an order confirmation and invoice via email or WhatsApp after placing your order. This includes product details, pricing, and order summary.
Can I upload my own design for printing?
Yes, you can upload your own design while placing your order. We support common file formats like PNG and JPG. For best results, we recommend using high-resolution images.
Payment Infomation
When is the order payment taken from my bank account?
Payment is processed at the time of placing your order. Depending on the payment method selected, the amount will be deducted instantly or upon confirmation.
What is wishlist?
The wishlist feature allows you to save your favorite products for later. You can easily revisit and order them anytime without searching again.
What should I do if I receive a damaged or wrong product?
If you receive a damaged or incorrect product, please contact our support team within 24–48 hours of delivery. Share clear photos of the issue, and we will assist you with a replacement or solution.
Can I change or cancel my order?
Orders can only be changed or canceled before the printing process begins. Once production has started, cancellations may not be possible as the product is customized.
What is "package tracking" in my orders?
Package tracking allows you to monitor the delivery status of your order. Once your order is shipped, you will receive tracking details to check its progress until it reaches you.
